pkoko Frequently Asked Questions

pkoko requires a government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) is the most commonly accepted document. Alternatively, you may submit a valid passport or driving licence. You will also need to provide proof of your registered mobile number. Documents should be clear, unedited photographs or scans. Verification is typically completed within 24 hours.

Use the "Forgot Password" link on the pkoko login page to reset your password. Enter the email address or mobile number registered to your account and pkoko will send a reset link or OTP code. Follow the instructions in that message to set a new password. If you no longer have access to your registered email or phone, contact our 24/7 support team at [email protected] for manual verification.

No. pkoko strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed and any balances forfeited. If you believe a duplicate account exists in your name, contact support immediately so the issue can be resolved without affecting your legitimate account.

To permanently close your pkoko account, contact our support team via live chat or email at [email protected] and submit a written account-closure request. Any remaining balance at the time of closure will be returned to your verified withdrawal method. If you are closing your account due to gambling-related concerns, our team can also discuss self-exclusion options before final closure.

Nagad deposits on pkoko are usually credited within 5 to 15 minutes of a successful transaction. During peak periods — such as BPL match days or major cricket tournaments — processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of the Nagad transaction confirmation and contact pkoko support with the transaction ID for a manual review.

The minimum deposit amount on pkoko is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500 BDT due to standard bank transfer fees. There is no maximum deposit limit, though large deposits may trigger additional identity verification.

The minimum withdrawal amount on pkoko is ৳500 BDT. Withdrawals below this threshold cannot be processed. For mobile wallet withdrawals via bKash, Nagad, and Rocket, the maximum single withdrawal is ৳50,000 BDT per transaction. Bank transfer withdrawals support higher amounts. Your account must be fully KYC-verified before any withdrawal can be approved.

pkoko processes withdrawal requests within 1 to 24 hours for verified accounts. Mobile wallet withdrawals via bKash, Nagad, and Rocket are typically the fastest, often completing within 1–4 hours. Bank transfers to Dutch-Bangla Bank, City Bank, or BRAC Bank may take 1–3 business days depending on the bank's processing schedule. Withdrawals submitted during Bangladesh Standard Time business hours are generally processed faster.

pkoko does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges according to their standard fee schedule. Bank transfer fees, if any, are determined by your bank and not by pkoko. Always check your payment provider's current fee structure before initiating a transaction.

pkoko offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs in an innings, number of sixes, method of first dismissal, and live in-play markets updated ball by ball. For BPL and IPL tournaments, pkoko also offers tournament outright winner and top team batting average markets. All markets are displayed in BDT odds format with real-time updates.

Yes. All slot games available on pkoko are supplied by certified game providers including Pragmatic Play, Microgaming, and NetEnt, all of whom use independently audited Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. The RTP (Return to Player) percentage for each slot is displayed within the game's information panel. pkoko does not modify game outcomes in any way.

Yes, pkoko is fully optimised for mobile play. The platform runs in any modern mobile browser on Android and iOS devices without requiring a separate app download. All games — including cricket betting, live casino tables from Evolution Gaming and Ezugi, Pragmatic Play slots, and fishing games — are designed to perform smoothly on mobile screens. A stable internet connection, either 4G/LTE or Wi-Fi, is recommended for the best experience.

RTP (Return to Player) varies by individual slot title, but most games on pkoko from providers such as Pragmatic Play and Microgaming carry RTPs in the range of 94% to 97%. High-volatility titles may have slightly lower RTPs but offer larger potential payouts. You can check the exact RTP for any game by opening the game's information or paytable screen before you begin playing.

A wagering requirement is a multiplier that determines how many times you must bet your bonus amount before it converts to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus balance unlocks. On pkoko, cricket bets and slot spins typically count 100% towards wagering, while certain live casino game bets may contribute at a reduced rate.

Yes, pkoko periodically offers free spins promotions on selected Pragmatic Play and other provider slot titles. Free spins may be awarded as part of a deposit bonus package, as a standalone daily or weekly promotion, or during special seasonal campaigns such as Eid or Pohela Boishakh. Winnings from free spins are typically credited as bonus funds and are subject to the wagering requirements stated in the specific promotion's terms.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported payment method on pkoko for both deposits and withdrawals. The process mirrors bKash and Nagad — select Rocket in the payment section, transfer the desired amount to the provided pkoko Rocket number using your Rocket app, and confirm the reference details. Rocket transactions follow the same ৳200 minimum deposit and ৳500 minimum withdrawal thresholds.

pkoko operates as an online entertainment platform accessible to adult players in Bangladesh. We recommend all players satisfy themselves regarding the applicable laws in their own jurisdiction before registering. pkoko does not make specific claims about regulatory approval from any Bangladeshi government body. Players use the platform voluntarily and are responsible for ensuring their use complies with local rules applicable to them personally.

The minimum age to register and play on pkoko is 21 years. This is a strict policy enforced through mandatory KYC identity verification using a Bangladesh National Identity Card, passport, or other government-issued document. Any account found to belong to a player under 21 will be permanently closed and all deposits returned. pkoko takes its underage gambling prevention responsibilities extremely seriously.

If you feel gambling is negatively affecting your life, pkoko's self-exclusion tool allows you to lock your account for a period of 3 months, 6 months, 1 year, or permanently. To request self-exclusion, contact our support team immediately via live chat or email at [email protected] — the team is available 24/7 including all Bangladesh public holidays. Self-exclusion is activated within minutes and cannot be reversed during the chosen period.

Yes. pkoko allows you to set daily, weekly, or monthly deposit limits on your account at any time. Once your limit is reached, no further deposits are accepted until the period resets. Deposit limits can be reduced immediately and come into effect right away. Requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period to give you time to reconsider, in line with responsible gaming best practices.