pkoko Terms & Conditions

1 Introduction & Acceptance

pkoko is an online betting and casino entertainment platform operated for players in Bangladesh. The platform offers sports betting (including cricket, football, kabaddi, and other sports), live casino games, slot games, fishing arcade games, and related entertainment products. All services are provided subject to these Terms & Conditions, which are effective from 1 January 2026.

By completing the registration process and creating an account on pkoko, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these terms by reference. You further confirm that you are not registering on behalf of any third party and that all information you provide during registration is accurate, current, and complete.

pkoko reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the platform following any such modification constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically to remain informed of any changes. The date at the top of this document indicates when the terms were last revised.

2 Eligibility

Access to and use of the pkoko platform is restricted to individuals who meet all of the following eligibility criteria:

• Age: You must be at least 21 years of age. pkoko enforces a strict 21+ age policy. Individuals under the age of 21 are strictly prohibited from registering, depositing, or participating in any activity on the platform.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.
• Single account: Each individual may hold only one registered account on pkoko. Operating multiple accounts is a material breach of these terms and will result in immediate suspension of all associated accounts.
• Not a restricted person: You must not be an employee, contractor, agent, or close family member of any employee or contractor of pkoko or its affiliated entities, game providers, or technology partners.
• Self-exclusion: You must not currently be subject to a self-exclusion order or voluntary exclusion agreement with pkoko. Attempting to register a new account while subject to a self-exclusion arrangement is a serious breach of these terms.

pkoko reserves the right to request documentary evidence of eligibility, including government-issued identification, proof of age, and proof of address, at any point during a player's registration or account lifetime. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension and potentially the forfeiture of any pending withdrawals pending investigation.

3 Account Registration & Security

To access the full range of pkoko services, you must complete the registration process and create a player account. During registration, you are required to provide accurate and truthful information, including your full legal name, date of birth, residential address, email address, and a valid mobile number registered in Bangladesh.

You are solely responsible for the security of your account credentials, including your username and password. pkoko strongly recommends using a unique, complex password that is not reused across other platforms. You must not share your login credentials with any other person. pkoko will never ask for your password through any contact channel, including live chat, email, WhatsApp, or telephone. Any communication requesting your password should be treated as fraudulent and reported to our support team immediately.

You must notify pkoko immediately if you become aware of any unauthorised access to your account or any security breach affecting your credentials. pkoko will not be liable for any loss or damage arising from your failure to maintain the security of your account, including losses resulting from unauthorised access caused by your negligence in protecting your credentials.

• Accurate information: All registration details must be accurate and kept up to date. Providing false information is grounds for immediate account termination.
• One account per person: Only one account is permitted per individual, per household, per device, and per IP address.
• Account verification: pkoko may require KYC (Know Your Customer) verification before processing withdrawals. Acceptable documents include a National Identity Card (NID), passport, or driving licence, together with a utility bill or bank statement as proof of address.
• Inactive accounts: Accounts that have had no login activity for a period of 12 consecutive months may be classified as dormant. pkoko will attempt to notify the account holder before any action is taken on a dormant account.

4 Deposits & Withdrawals

pkoko supports transactions exclusively in Bangladeshi Taka (৳ BDT). The platform accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available payment methods may vary from time to time depending on operational and technical factors.

Deposits: The minimum deposit amount is ৳200 per transaction. Deposits are generally credited to your pkoko account balance within minutes of successful payment confirmation. pkoko does not charge deposit processing fees, though your payment provider may apply its own transaction charges for which pkoko is not responsible.

Withdrawals: The minimum withdrawal amount is ৳500 per transaction. Withdrawal requests are subject to identity verification and may be subject to additional review for fraud prevention purposes. Standard withdrawal processing time is between 15 minutes and 24 hours depending on the payment method selected and the volume of requests being processed at the time of your request.

• Verification requirement: pkoko reserves the right to withhold processing of any withdrawal until satisfactory KYC documentation has been received and verified.
• Same method rule: Withdrawals will, wherever possible, be returned to the same payment method used for the original deposit. pkoko reserves the right to enforce this rule at its sole discretion for fraud prevention purposes.
• Bonus funds: Bonus funds and any winnings derived from bonus funds are subject to the wagering requirements specified in the relevant promotion terms before they may be withdrawn as cash.
• Currency: All account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (৳ BDT). No currency conversion fees are applied by pkoko on BDT transactions.
• Third-party payments: Deposits from payment accounts not registered in your own name are strictly prohibited and may result in immediate account suspension.

5 Bonuses & Promotions

pkoko offers a range of bonuses and promotional offers to eligible registered players. All bonuses, free bets, cashback offers, and other promotional incentives are subject to the specific terms, wagering requirements, minimum odds, and time limits communicated at the point of offer. General bonus terms applicable to all pkoko promotions are set out below.

• Wagering requirements: Unless otherwise stated, all bonus amounts must be wagered a minimum number of times (as specified per promotion) before any associated winnings may be withdrawn. The applicable wagering requirement will be clearly stated in the promotion's individual terms.
• Eligibility: Bonuses are available to eligible players only. pkoko reserves the right to determine eligibility at its sole discretion. Bonuses are non-transferable and may not be sold, exchanged, or converted to cash outside of the applicable wagering terms.
• One bonus at a time: Only one bonus may be active on a player's account at any time unless explicitly stated otherwise in the relevant promotion terms.
• Expiry: All bonuses carry an expiry period. Bonus funds and associated free bet credits that are not used within the specified period will be forfeited automatically without compensation.
• Abuse: pkoko reserves the right to withhold, cancel, or claw back any bonus — and to suspend or close any account — where it reasonably suspects that a player is abusing the bonus system, including through multi-accounting, coordinated wagering, or deliberate exploitation of promotional mechanics.
• Amendments: pkoko reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice. Any such change will not affect bonuses already credited to a player's account in good faith prior to the announcement of the change.

Seasonal and culturally relevant promotions may be offered around key Bangladesh calendar events including Pohela Boishakh, Eid, Victory Day (December 16), and Independence Day (March 26). Such promotions will carry their own specific terms which supplement and do not replace these general bonus terms.

6 Betting & Gaming Rules

All bets and wagers placed on pkoko are subject to the specific rules applicable to the relevant sport, event, game, or market. These rules are available within the relevant section of the platform and form part of these Terms & Conditions by reference. In the event of any conflict between game-specific rules and these general terms, these general terms shall take precedence unless explicitly stated otherwise in the game-specific rules.

Once a bet or wager has been confirmed and accepted by the platform, it cannot be cancelled, amended, or reversed by the player. pkoko reserves the right to void any bet that was accepted in error due to a manifest technical fault, incorrect odds display, or data feed failure. In such cases, the stake will be returned to the player's account balance without interest or compensation.

• Cricket betting: Cricket markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, are settled according to the official result declared by the relevant governing body. Matches that are abandoned, reduced in overs, or result in no official result will be settled in accordance with the platform's cricket rules for each market type.
• Live betting: In-play bets are accepted subject to live data feed availability. pkoko cannot guarantee the continuous availability of in-play markets. Any delay between a real-world event and its reflection in the live betting interface is a known technical limitation and does not constitute grounds for dispute.
• Casino games: All casino games, including live dealer games, slots, and fishing arcade titles, use certified Random Number Generator (RNG) technology or live game mechanics supplied by fair-play certified providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and Habanero.
• Maximum winnings: Maximum single-bet and single-session winnings caps apply and are stated within the relevant game or market rules. pkoko reserves the right to withhold payment in excess of the stated maximum winnings limit.

7 Prohibited Conduct

The following activities are strictly prohibited on the pkoko platform. Engaging in any prohibited conduct will result in immediate account suspension, potential permanent termination, forfeiture of account balance, and reporting to relevant authorities where legally required.

• Automated tools: Using bots, scripts, artificial intelligence tools, or any automated software to place bets, navigate the platform, or gain any advantage over other players or the platform.
• Multi-accounting: Creating or operating more than one player account for the purpose of claiming multiple bonuses, circumventing account restrictions, or any other reason.
• Fraud & money laundering: Using the platform to launder money, process fraudulent payments, or conduct any financial activity intended to obscure the true origin of funds. pkoko operates anti-money laundering (AML) procedures and will report suspicious activity as required.
• Match fixing & collusion: Participating in, facilitating, or benefiting from match-fixing, spot-fixing, or collusion with other players or third parties to manipulate game or betting outcomes.
• VPN & proxy misuse: Using VPN, proxy, or anonymising services to circumvent geographic restrictions, access the platform from a restricted jurisdiction, or disguise your true location.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals with your payment provider after receiving services or winnings from pkoko. Such actions constitute fraud and will be pursued accordingly.
• Impersonation: Impersonating any other player, pkoko employee, or third party in any communication with the platform or its support team.

8 Responsible Gaming

pkoko is firmly committed to promoting responsible gaming and maintaining a safe environment for all players. Gambling is intended to be an entertaining activity and must never be treated as a source of income or a method of resolving financial difficulties. pkoko provides the following responsible gaming tools to all registered players at no cost and without requiring any special request:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits through their account dashboard. Limit reductions take effect immediately; limit increases are subject to a cooling-off period before they become active.
• Session time reminders: Players may configure session duration alerts to notify them when they have been logged in for a specified period of time.
• Cooling-off periods: Players may request a temporary break from the platform for a period of their choosing. During a cooling-off period, the account remains open but betting and deposit functionality is suspended.
• Self-exclusion: Players who feel that they are unable to control their gambling behaviour may request a self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion requests are processed promptly by the responsible gaming team.
• Reality checks: The platform displays periodic reminders of session duration and net win/loss position to help players maintain awareness of their gambling activity.

If you are concerned about your gambling behaviour, or that of someone you know, please contact the pkoko responsible gaming team at [email protected] or via 24/7 live chat. All responsible gaming enquiries are handled with full confidentiality. pkoko takes its duty of care to all players seriously and will always prioritise player welfare over commercial considerations. For players aged 21 and above, gambling should remain enjoyable — if it stops being enjoyable, our team is here to help.

9 Intellectual Property

All content available on the pkoko platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, interface designs, and the selection and arrangement of content, is the property of pkoko or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any content from the platform without the prior written consent of pkoko.

Game content, including titles supplied by Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, Habanero, and other certified providers, is owned by the respective studios and is subject to their own intellectual property rights. pkoko is a licensed distributor of such content and does not claim ownership over third-party game intellectual property.

10 Limitation of Liability

To the maximum extent permitted by applicable law, pkoko shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of or inability to use the platform, even if pkoko has been advised of the possibility of such damages.

pkoko does not warrant that the platform will be available continuously, error-free, or free from technical interruptions. Scheduled maintenance, emergency technical work, and circumstances beyond pkoko's reasonable control (including but not limited to internet service provider outages, natural disasters, and government-imposed restrictions) may result in temporary unavailability of the platform or specific features.

pkoko's total aggregate liability to any player in connection with their use of the platform shall not, in any circumstances, exceed the total net deposits made by that player to their pkoko account in the 30-day period immediately preceding the event giving rise to the liability claim.

11 Privacy & Data Protection

pkoko collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering on the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pkoko uses SSL/TLS encryption to protect data transmitted between your device and the platform's servers. Player passwords are stored using secure one-way cryptographic hashing algorithms and are never accessible in plain text by platform staff. pkoko will never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.

pkoko may be required by law, regulatory order, or fraud investigation authority to disclose player account information to relevant authorities. In such cases, pkoko will comply with any valid legal obligation to disclose and will notify the affected player where it is legally permitted to do so.

12 Amendments to These Terms

pkoko reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, pkoko will make reasonable efforts to notify registered players through platform notifications, email communications, or a prominent notice on the website. The updated terms will take effect from the date indicated in the "Last updated" field at the top of this document.

Your continued use of the pkoko platform after any amendment to these terms constitutes your acceptance of the revised terms. If you do not agree with any amended terms, you must cease using the platform and may close your account by contacting the support team. pkoko will process any outstanding withdrawal requests in accordance with the terms in effect at the time of the original withdrawal request.

13 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. pkoko operates as a safe and reliable entertainment platform and is committed to resolving player disputes fairly and transparently.

In the event of a dispute regarding a bet, transaction, or account matter, players are required to raise the issue with pkoko's support team in the first instance. pkoko will investigate all disputes and respond within a reasonable timeframe. pkoko's decision on all betting and gaming disputes will be final, except where a material error or technical fault is subsequently identified.

pkoko's formal complaint procedure requires players to submit a written complaint to [email protected] with the subject line "Formal Complaint" and including their registered username, a clear description of the issue, and all relevant evidence. pkoko will acknowledge receipt within 48 hours and provide a full response within 10 business days.

14 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the pkoko support team through any of the following channels. All contact details are for correspondence only — please do not share account credentials or sensitive financial information through any contact channel.

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the pkoko platform once logged in
• Response time: Support queries are typically answered within 1 to 4 hours. Formal complaints receive a full response within 10 business days.
• Support hours: Bangladesh Standard Time (BST, UTC+6) — 24 hours a day, 7 days a week, 365 days a year