Responsible Gaming at pkoko
pkoko is committed to providing a safe, fair, and enjoyable entertainment environment for every player in Bangladesh. We believe that gaming should be a source of fun — never a source of financial or emotional distress. This page outlines the tools, resources, and policies we have in place to help you stay in control at all times.
Gaming Should Always Be Fun
At pkoko, responsible gaming is not simply a compliance checkbox — it is a genuine part of how we build and operate our platform for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and town in Bangladesh. We understand that for the vast majority of our players, betting on cricket, spinning slots, or enjoying live casino games is a leisure activity — enjoyable, exciting, and well within their personal limits.
However, we also recognise that for a small number of people, gambling can become problematic. Problem gambling can affect anyone regardless of age, background, or income level. It can lead to financial hardship, strained relationships, and serious mental health challenges. pkoko takes this risk seriously and provides a comprehensive set of tools and resources designed to help every player maintain healthy habits and seek help when needed.
Every feature described on this page is available free of charge to all registered pkoko players. Requesting any responsible gaming tool — whether a deposit limit, a cooling-off period, or a full self-exclusion — will never result in any penalty, fee, or disadvantage to your account. Our support team handles all such requests with strict confidentiality and without judgment.
Please take a moment to set personal limits before your first session at pkoko. Deciding in advance how much time and money you are comfortable spending makes it far easier to stay within those boundaries. Our limit-setting tools are available immediately after you log in to your pkoko account.
pkoko strictly enforces a minimum age of 21 years for all players. Bangladesh law and our own platform policies prohibit anyone under the age of 21 from registering an account, placing bets, or accessing any real-money game on pkoko. Age verification documents are required during the KYC process. Any account found to belong to an under-age player will be closed immediately, all deposits returned, and any winnings forfeited.
Ask yourself these quick questions before your next session:
- Do you always play within a budget you set in advance?
- Do you treat any winnings as a bonus, not expected income?
- Do you stop playing when you reach your limit — even if you are on a losing streak?
- Do you take regular breaks away from the platform?
- Does gambling remain just one of many leisure activities in your life?
If you answered No to any of these, we encourage you to review your habits and consider using one of pkoko's responsible gaming tools below.
Tools to Keep You in Control
All of the following tools are free, instantly available on your pkoko account, and can be requested at any time by contacting our 24/7 support team.
Set a daily, weekly, or monthly deposit cap on your pkoko account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Deposit limits can be reduced immediately and take effect right away. Increases to a deposit limit require a 7-day cooling-off period before they come into force, giving you time to reconsider.
Define how long a single gaming session should last. When your session time limit is reached, pkoko will display a prominent on-screen reminder and give you the option to end your session. You can set session limits ranging from 30 minutes to several hours. Regular time limits help prevent the kind of extended, unplanned gaming that can lead to problem behaviour.
Take a short break from pkoko with a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains active and your balance is preserved, but you will be unable to log in or place any bets. This tool is ideal if you feel you need a brief pause without committing to a full self-exclusion.
If you feel that gambling is becoming a serious problem, self-exclusion allows you to close your pkoko account for a defined period — 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is fully locked and you will not receive any marketing communications. Permanent self-exclusion cannot be reversed. To request self-exclusion, contact our support team at any time.
Set a maximum amount you are willing to lose in a given period — daily, weekly, or monthly. Once your loss limit is reached, pkoko will prevent you from placing further bets until the period resets. Like deposit limits, loss limits can be reduced immediately but increases are subject to a 7-day review period. This tool is especially useful for players who want a hard ceiling on their potential losses.
You may opt out of all promotional communications from pkoko — including bonus offers, BPL cricket promotions, and seasonal campaigns — at any time. Simply contact our support team or update your preferences in your account settings. Opting out of marketing will never affect your ability to play or access your account. We respect your preference to enjoy pkoko without promotional nudges.
Our Responsible Gaming Standards
All pkoko players must be 21 years of age or older. We use a mandatory KYC verification process that requires government-issued identity documents — such as a Bangladesh National Identity Card (NID) or passport — to confirm the age and identity of every registered player before real-money play is enabled on their account.
pkoko's platform monitors player activity for patterns that may indicate problem gambling behaviour — such as unusually long sessions, a rapid increase in bet sizes, or frequent deposits following losses. Where our systems flag a concern, our responsible gaming team may proactively reach out to the player with information and support resources.
All games available on pkoko — including cricket betting markets, live casino tables from Evolution Gaming and Ezugi, slots from Pragmatic Play and Microgaming, and fishing games — use certified random number generators (RNG) audited for fairness. SSL encryption protects all data in transit. Your security and trust are foundational to everything we build.
Our support team is available around the clock via live chat and email at [email protected] to assist with any responsible gaming concern. All requests — whether for a cooling-off period, a self-exclusion, or simply a conversation about your habits — are handled with complete confidentiality and a genuine commitment to your wellbeing.
pkoko does not target marketing communications at players who have opted out, who are on a cooling-off period, or who have previously self-excluded. We do not use high-pressure promotional tactics designed to encourage players to chase losses or bet beyond their means. Our promotions are clearly labelled with terms and any applicable wagering requirements.
We believe informed players make better decisions. pkoko provides clear information about how odds work, what the house edge means in practical terms, and how to interpret responsible gaming statistics on your account history page. Understanding the mathematics behind gambling is one of the most effective tools for maintaining healthy habits.
Do You Have a Gambling Problem?
It can be genuinely difficult to recognise when recreational gambling has shifted into something that is negatively affecting your life. The questions below are based on widely used responsible gaming assessment frameworks. If you answer Yes to two or more of these questions, we strongly encourage you to use pkoko's self-exclusion tool and to seek professional support.
Remember: seeking help is a sign of strength, not weakness. Our support team is here to help you without judgment, 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
If gambling is causing you significant distress right now, please contact the pkoko support team immediately via live chat or email at [email protected]. We can activate a cooling-off period or self-exclusion on your account within minutes, 24 hours a day.
Answer honestly. If two or more apply to you, please seek support.
Tips for Safe and Enjoyable Play
Following these simple guidelines will help ensure your experience at pkoko remains a positive and enjoyable form of entertainment.
Decide how much you are comfortable spending before you log in. Treat it like the cost of any other entertainment — once that amount is spent, your session is over. Never play with money allocated to rent, bills, food, or family needs.
It is easy to lose track of time during an engaging gaming session. Use pkoko's session time limit feature to set a hard stop. Taking regular breaks of at least 15 minutes every hour is also a sound habit that keeps your mind fresh and your decisions clearer.
Always approach gaming as a form of entertainment, not as a way to make money or to solve financial problems. Wins are a welcome bonus, not a guaranteed outcome. If you find yourself playing primarily to generate income, please pause and speak to our support team.
Chasing losses — placing larger or more frequent bets to recover money already lost — is one of the most common patterns in problem gambling. If you have reached your loss limit for the day, stop. No further bets placed that day will change the outcome of prior losses.
Do not gamble when you are feeling emotionally vulnerable, stressed, tired, or under the influence of alcohol. Emotional states impair judgment and can lead to impulsive decisions that you would not make with a clear head. Log out, take a break, and return another time.
If you are concerned about your gambling habits, talking to a trusted family member or friend is often the first and most important step. Many people find it easier to reach out to a neutral third party first — our support team at pkoko is always available for a confidential conversation.
Do not share your pkoko login credentials with family members, friends, or children. Ensure your account is only accessible by you. If you believe someone else has accessed your account, contact our support team immediately so we can review your account security.
Your pkoko account history page gives you a complete record of all deposits, withdrawals, bets, and game sessions. Reviewing this data regularly is one of the most effective ways to stay aware of your actual spend and to catch any patterns that warrant attention before they become a problem.
Protecting Children and Young People
pkoko is strictly an adult platform. The minimum age to register and play is 21 years. We take our responsibility to prevent underage gambling extremely seriously and employ multiple layers of verification to enforce this policy.
If you share a device with children or young people in your household, we strongly encourage you to take the following precautions to ensure they cannot access your pkoko account or any other online gambling platform.
- Log out fully after every pkoko session — do not rely on browser autofill or saved passwords.
- Use a strong, unique password for your pkoko account that is not shared with anyone in your household.
- Enable device-level parental controls on any shared device to restrict access to gambling-related websites.
- Keep financial information private — do not leave bKash, Nagad, or bank account details accessible to minors.
- Report suspected underage accounts to our support team immediately at [email protected] if you believe a minor has managed to register.
If you are under 21 years of age, you are not permitted to register or play on pkoko under any circumstances. This is a strict legal and ethical requirement. If you have already registered and are under 21, please contact our support team immediately so we can close your account and return any deposits made.
Any account found to be operated by a player under the age of 21 will be permanently closed without notice. All deposits will be returned to the original payment method where possible. Any winnings accumulated on an underage account will be forfeited in full. pkoko may also report the matter to the appropriate authorities in accordance with applicable law.
How to Request a Responsible Gaming Tool
Activating any responsible gaming feature on your pkoko account is straightforward. Choose the method that is most convenient for you.
The fastest method. Open live chat directly on the pkoko platform and request any responsible gaming tool. Our agents are available 24 hours a day, 7 days a week, including all Bangladesh public holidays. Limits and self-exclusions can be activated within minutes.
Send an email to [email protected] with the subject line "Responsible Gaming Request" and describe the tool you need. Include your registered username. Our team will process your request and confirm by return email, typically within 2 hours during active support periods.
Contact our support team on WhatsApp at +880 1700 000000. Send your registered email address, your pkoko username, and the specific responsible gaming tool you would like activated. WhatsApp support is available 24/7 and messages are responded to promptly.
Many responsible gaming controls — including deposit limits, session time limits, and marketing opt-outs — are available directly in your pkoko account settings panel after you log in. Navigate to the Responsible Gaming section of your profile to review and adjust your current settings at any time.
Requests to reduce deposit limits, loss limits, or session time limits — and requests to activate cooling-off periods or self-exclusion — take effect immediately or within 24 hours at the latest. Requests to increase deposit or loss limits are subject to a mandatory 7-day review period before they come into force. This cooling-off period is a deliberate safeguard to give you time to reconsider any decision to increase your spending exposure.
Enjoy pkoko Safely — Within Your Limits
When gaming stays fun and within your means, it is one of the most entertaining leisure activities available. Explore pkoko's full range of cricket betting, live casino, slots, and fishing games — and remember our responsible gaming tools are always here when you need them.